What you still have, and what you do not
Worth being precise about this, because the two get confused constantly.
- Manufacturer equipment warranties generally follow the equipment and the property, not the installer. A panel or inverter warranty does not evaporate because the company that fitted it closed. Claims usually need proof of installation date and the serial numbers.
- The installer's own workmanship warranty is typically gone with the company. That is the part you have genuinely lost.
- Monitoring accounts set up in the installer's name are usually recoverable, but not always without effort.
- Your private customer records held by that company are not available to us or to any other servicing company. Nobody hands over a customer database on the way out.
Step one: identify what you own
- Photograph the inverter label, the battery label, the controller and the tank label. All of these are reachable from the ground or indoors.
- Look for the permit placard near your meter, which often lists panel model, panel count and inverter model.
- Check your county permit records. Solar work is permitted work, and the permit file often names the equipment and the installation date.
- Dig out anything you were given at handover, even if it looks like junk mail. Proposals, one page spec sheets, and utility approval letters are all useful.
Step two: find the manufacturer
Once you have a brand and model, the manufacturer's own support channel is the route to warranty information, and most will tell you the coverage terms for that model and year. Some require a servicing company to file on your behalf, which is one of the practical reasons to have a servicing company at all.
If the manufacturer itself has gone, and several solar manufacturers have, the equipment can still be serviced and replaced. It just means parts availability becomes the deciding factor rather than warranty.
Step three: get your monitoring back
You will usually need the equipment serial numbers, proof that you own the property, and a request made to the manufacturer rather than to the closed installer. Some platforms let a homeowner take ownership of a site directly. Others require a servicing company to hold it.
Step four: preserve what you find
This is the step people skip, and it is the one that pays. Everything you dig up now, the photographs, the permit, the model numbers, the manufacturer replies, is worth keeping in one place attached to the property rather than in an email thread you will not find in three years.
What AllSolar can and cannot do
We can identify your equipment, work on systems we did not install, help you pursue manufacturer warranty coverage, help restore supported monitoring, and put a permanent service record in place from this point forward.
We cannot retrieve another company's private customer records, and we will not imply otherwise. We organize what is available. We do not pretend to have records we were never given.